Damaged or Faulty Items
If you have received something that is damaged, faulty or you believe it is the incorrect item, we apologise. We understand your inconvenience and we will replace the item at our cost.
If you have received an incorrect item we will exchange it, considering that this is brought to our attention within 7 days of item being received, by calling or emailing us.
All faulty or damaged items received must be brought to our attention within 7 days of item received, by lodging an enquiry at our Resolution Centre.
If your item is deemed damaged or faulty, it will be replaced (if possible) or refunded. If an item is replaceable, GEO Tyres Online will cover reshipping costs.
If for any reason you wish to return an item, simply login to your account through the Resolution Centre and follow the prompts to lodge a return enquiry.
You may return most new items within 30 days of delivery for a full refund on the product, minus any costs incurred for delivery.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
Please allow up to 30 days to receive refund.
Please note you will need to have a customer login to make a claim through the resolution centre. If you do not have a login, you can contact us HERE
RETURN TO SENDER
If your parcel is returned to us due to incorrect address details or any other reason (such as failure to collect the parcel from your local post office/courier depot in a weeks’ time) we will contact you to organise re-delivery of your order once your parcel has been returned to our warehouse. Please note you will be responsible for any additional shipping charges incurred. Return to sender parcels can take up to 2 months to be returned to our warehouse depending on the postal service in the area, so please ensure that your address details are correct before paying for your order. If you have doubt or concern for any clarification or information, please contact us before confirming your order.